I am not able to import the text file from my run. The software reports “A calculation-error occurred: Object reference not set to an instance of an object. No report is available” why?

Is it possible to “download” data from the Mx3000P instrument after shutting down the instrument and/or the computer?

The test is not approved in the affigene® analysis software because of failed NTC (non-template control). Can I get a print-out of the results for the negative samples, provided the IC is valid for those samples?

Why do not all amplification-curves reach the same end fluorescence (dR Last) in the same run?

I got an error message saying "Test NOT approved" and "Result is not reported as test is not approved". What is wrong?

I got a message saying "Re-run sample and check manual for more info!"
What does that mean?

How can I check the life-time of the lamp in the Mx3000P instrument?

I get an error message saying "A calculation-error occurred: No NTC-well found No report is available". What is wrong?

I got a bad run with almost no amplification at all and looking at the PCR tubes afterwards most of the liquid is stack up in the lids, what went wrong?

The software reports a titer and a message ***.
What does that mean?

The software reports a titer and a message, either * or **.
What does that mean?

What is the "baseline"?

The test passes the criteria and all titers are calculated, but there is an error message ("Not as specified") along with the parameters. What is wrong?

Why can´t I export the results?

Why can´t I print the results?

Occasionally I get a message saying "Several testtypes found in data, please load data from one test at a time". What does that mean?

I couldn´t set the threshold because there was no IC signal for the NTC.

Why do you assign a fixed Ct value for calibrator High?

What is the "threshold"?

I didn´t get amplification in any well.